• There’s a unusual factor taking place to some Tesla patrons, CNBC reported: they’re seeing duplicate costs of their financial institution accounts for the automobiles they’re shopping for, however solely getting one automobile.
  • These costs reportedly rose as excessive as an additional $71,000 faraway from the patrons’ financial institution accounts, and the shoppers are saying they’re having hassle getting Tesla to credit score the overpayment again to them.
  • CNBC has verified 5 of those accounts, however one Tesla worker stated “a whole lot” of individuals have been affected. Automotive and Driver has reached out to Tesla for remark with out response.

    The elusive attract of Tesla on social media posts is often good for a minimum of a couple of clicks, it appears. Christopher Lee, a YouTuber who stays a Tesla fan regardless of this case, is absolutely conscious that titling his video “Did I simply get SCAMMED by TESLA???!” looks like a shady transfer to draw eyeballs. However easy clickbait this isn’t.

    CNBC discovered and interviewed 5 individuals, together with Lee, who stated they had been double-charged by Tesla for his or her new autos. In his video, Lee says he saved cash for 2 years and was understandably excited to buy a 2021 Mannequin Y utilizing Tesla’s digital instruments. The great feeling did not final too lengthy after he pushed the verify button, Lee stated, as soon as he found that Tesla withdrew the overall buy value of $56,578 twice however solely delivered him one automobile. At first he figured it was a digital hiccup that Tesla would treatment instantly, however as a substitute he needed to navigate Tesla’s notoriously difficult gauntlet to pay money for somebody. He tried the gross sales heart, supply division, and repair heart earlier than lastly getting somebody to truly look into the difficulty, and even then they did not supply a fast or straightforward answer.

    “It was so tough to contact anybody from Tesla,” Lee stated. “I simply misplaced $56,000 and you are going to make me wait with out telling me extra data and what to do? C’mon.” Tesla initially claimed that their information confirmed just one cost, however Lee says he’s assured all the pieces will get fastened in some unspecified time in the future within the close to future.

    “It was so fast for them to take the cash out of my account, nonetheless to get the cash again into my account will take for much longer,” Lee stated.

    CNBC confirmed that different individuals had been double-charged between $37,000 and $71,000 for his or her ghost Teslas. Tesla didn’t instantly reply to a CNBC request for remark, however the issue appears to be a mixup someplace within the digital transaction chain when individuals pay for a Tesla utilizing their checking account to make a direct fee, CNBC stated. Anecdotally, one of many affected patrons informed CNBC, a Tesla worker stated “a whole lot” of individuals have been hit by duplicate costs.

    “This was not some operator error,” one other confirmed affected purchaser informed CNBC. “And for an organization that has a lot expertise talent, to have this taking place to a number of individuals actually raises questions.”

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